Rusty Gate Mountain Retreat

Cancellation Policy

• TERMS AND CONDITIONS OF SERVICE
• Any bookings accepted by Rusty Gate Mountain Retreat (Pty) Ltd (hereinafter “Rusty Gate”) are subject to our Terms and Conditions of Service.
• Payment of the Deposit is deemed to be full and unconditional acceptance of our Terms and Conditions of Service by the Guest (where the “Guest” includes the person contracting with Rusty Gate and/or associated persons occupying, visiting and using the Rusty Gate Facilities).
• Our complete Terms and Conditions of Service can be accessed and downloaded from http://www.rustygate.co.za/wp-content/uploads/2020/02/service-terms-and-conditions.pdf or requested via e-mail from [email protected].
• The below extract from our Terms and Conditions of Service is or particular importance but does not exclude relevance of the remainder thereof.
• ACCOMMODATION, BOOKING AND PAYMENT REQUIREMENTS
• Accommodation and Venue Hire Conditions
• Guests can book Facilities in part (e.g. cottage) or in whole (entire venue), hereinafter referred to as the Facilities or Booked Facilities.
• Mid-week stays require a minimum of 1 (one) night from Monday to Thursday and weekend stays require a minimum stay of 2 (two) nights from Friday to Sunday.
• Mid-week rates are not applicable during South African public and school (private and public) holidays.
• Rates indicated are daily rates per unit regardless of the number of occupants, and the number of occupants may not exceed maximum capacity of Booked Facilities.
• Additional charges will apply for specific events (e.g. weddings) that require full and exclusive use of all Rusty Gate’s Facilities and will be quoted for separately as a package deal.
• Rusty Gate reserves the right to change accommodation and venue hire rates at any time, and active rates will be reflected in our online booking system.
• Bookings and Payments
• The balance (if any), of the Booking Charge is to be paid before 7 (seven) calendar days prior to the Arrival Date.
• If the full payment for the Booking Charge does not reflect in the Rusty Gate Bank Account 14 (fourteen) calendar days before the Arrival Date, the Confirmed Booking may be cancelled, and the Deposit forfeited at the sole discretion of Rusty Gate.
• Guests wishing to extend their stay are required to give at least 1 (one) calendar days’ notice, subject to the Booked Facilities or any other Facilities being available.
• Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. Methods of payment accepted by Rusty Gate include:
• Electronic bank transfer to the Rusty Gate Mountain Retreat Bank Account;
• Digital payment channels as accepted by Rusty Gate at its sole discretion from time to time; and
• In the rare case of a possible double-booking the Deposit that reflects in the Rusty Gate Bank Account first will secure the Booked Facilities, and the later Deposit will be refunded in full.
• Breakage Deposit
• Rusty Gate reserves the right, at its sole discretion when deemed necessary, to include a refundable breakage deposit (“Breakage Deposit”) of up to 10% (ten percent) of the total Booking Cost, but not less than R2500.00 (two thousand five hundred rand), to be included in the Booking Charge for Facilities.
• The Breakage deposit will be refunded to the Guest within 14 (fourteen) calendar days of the Departure Date
• in whole, in the case where no recovery of costs is required;
• in part, in the case where recovery of costs is required due to breakage and such costs are less than the Breakage Deposit paid;
• the Guest having provided Rusty Gate with valid and correct bank account details for return of the Breakage Deposit (or balance thereof) in writing.
• No cash refunds will be issued to a Guest on the Departure Date.
• Cancellation Policy
• Notice of cancellations must be submitted to Rusty Gate in writing via electronic e-mail to [email protected].
• When a Guest wishes to cancel a booking, the following policies shall apply:
• Cancellation less than 14 (fourteen) calendar days before the Arrival Date shall forfeit 100% (one hundred percent) of the Booking Charge;
• Cancellation between 14 (fourteen) and 30 (thirty) calendar days before the Arrival Date shall forfeit 100% (one hundred percent) of the Deposit;
• Cancellation more than 30 (thirty) calendar days before the Arrival Date shall forfeit 50% (fifty percent) of the Deposit.
• A change of Arrival Date or Departure Date by the Guest may be treated as cancellation and re-booking at the sole discretion of Rusty Gate.
• Refunds to Guests upon cancellation will be made within 14 (fourteen) calendar days.
• ARRIVAL AND DEPARTURE TIMES
• Arrivals & Departures
• Check-in time on Arrival Date is from 15:00 onwards;
• Check-out time on Departure Date is 10:00. Should the Guest vacate after 10:00 on the Departure date without specific consent, Rusty Gate reserves the right to charge an additional day’s Booking Charge to the Guest.
• Special requests to deviate from the specified check-in and check-out times need to be made prior to the Arrival Date for consideration by Rusty Gate.
• Keys will be provided for the Booked Facilities and are to be left in the lock of the main entrance door of the Booked Facilities on the Departure Date. The Guest will be liable for a key replacement charge of R250.00 (two hundred and fifty Rand) for any keys of the Booked Facilities if lost or misplaced by the Guest during occupation from the Arrival Date to the Departure Date.
• USE OF FACILITIES
• Pets
• Pets are not allowed on the Rusty Gate property, unless a special concession at the sole discretion of Rusty Gate is made prior to arrival.