ATKV Natalia

Cancellation Policy

• CHECK IN TIMES: 14h00 / Check out time: 10h00 (Please note that your ETA is not our check in time; rooms are only ready from 2pm and early arrivals cannot be accommodated)
• Please note that ATKV Resorts are family orientated resorts with small children visiting; so no loud noise or parties are allowed. Silence is enforced from 22h00 – 07h00 for the comfort of all our guests. No music is permitted at the resort from motor vehicles or private sound systems / equipment. Please note that you must be 18 years or older to make a reservation at ATKV Resorts.
• By paying you confirm that:
• Your dates and accommodation/camping type(s) are correct.
• Please note, when booking a campsite, that this is just a piece of land that you are renting from us, we offer electricity and shared ablution facilities, but you have to bring your own tent on caravan. No accommodation, beds, cutlery or crockery is included.
• You will adhere to all terms and conditions (https://www.atkvresorts.co.za/terms-and-conditions/) as well as the resort rules.
• Accepted credit/debit card payments: VISA and Mastercard
• Payments will be made through PayBridge, a secure online payment gateway.
• The reference on your credit/debit card statement will say 'PayBridge Accommodation' and not ATKV Natalia.
• ATKV Resorts reserve the right to not refund credit/debit card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit/debit card or any nominated bank account via EFT (electronic fund transfer).
• For payments not authenticated by 3D Secure:
• The credit/debit card used for the online payment will be requested upon check-in.
• The credit/debit card holder must be present at check-in and will be requested to be identified by ID/Passport.
• Should the credit/debit card holder not be present, a letter of authority and a copy of their ID/Passport and the guest checking in will be required.
• The PayBridge slip will also be required to be signed.
• TERMS AND CONDITIONS
• BOOKINGS
• Rates include 15% VAT and are quoted in South African rand (ZAR).
• Rates may be changed without prior notice.
• Upon arrival you will be: Required to complete and sign the resort’s indemnity form. Issued with a vehicle permit.
• Admin Fee: For cancellations longer than 30 days prior to arrival an R 120 admin fee will be charged for the refund of the funds.
• Group bookings: Ts and Cs apply for bookings of 5 units/camp stands or 20+ people. A venue must be booked for meals and a group booking-deposit will be requested.
• Units do not accommodate additional guests due to space constrains.
• Bookings allow for one vehicle per accommodation unit/camp stand. Extra vehicles @ R 95 per night. Rates increase annually.
• BANKING DETAILS
• Bank: ABSA
• Branch Code: 632005
• Swift Code: ABSAZAJJ
• Account Name: ATKV Natalia
• Account Number: 330 014 1101
• Reference: booking number, surname and initials
• Please email a copy of your deposit slip to [email protected]
• Due to escalating incidents of fraudulent electronic fund transfers (EFT), we require that EFT payments are made at least four days prior to arrival. In the event that your payment does not reflect in Natalia’s bank account upon arrival, we will require you to pay the outstanding amount. The necessary refund will occur if and when the payment does reflect in Natalia’s bank account.
• No keys or permits will be issued until the full account has been settled. Cheque payments are not accepted.
• IMPORTANT INFORMATION
• Check-in time for accommodation units and camp stands is from 14:00. Check-out time is 10:00 for accommodation units and 12:00 for camp stands.
• Smoking in accommodation units is strictly prohibited. Please be advised that we are a family-oriented establishment. Smoking is strictly prohibited in all accommodation units and buildings throughout the property. In accordance with the law, guests may face fines for non-compliance. Should smoking occur within the accommodation units, a R500 fee will be charged to cover the costs of deep cleaning and any potential loss of income due to the unit's temporary unavailability. Additionally, the use of “Hookah” or "Hubbly Bubbly" pipes is also not permitted anywhere on the property.
• Accommodation units are serviced daily except Xmas day
• Guests using our camping facilities must please bring their own power point adaptor. The standard size per camp stand is 7m x 7m.
• No pets are allowed, except guide dogs.
• Own swimming towels and dishcloths must be provided. Only accepted swimwear will be allowed.
• No motorbikes or ATV four-wheelers are allowed at the resort.
• Please note that during midweeks and weekends, there may be conference and/or school groups at the resort.
• There is a Restaurant on the premises, contact Reception for more detail.
• Day visitors: We do not accept day visitors. On occasion we may allow our ATKV Members to bring in day guests, but this needs to be booked and arranged with Reception, to see if it is possible on a specific day. Your assistance is appreciated.