Queensburgh Bed and Breakfast or Self catering

Conditions

*The cardholder & ID/Passport must be present at check-in.
*The credit card used for the online payment must be present at check-in.
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CANCELLATION POLICY
1. Due to the nature and exclusivity of the premises, it may not be possible to obtain an alternative booking from other guests in the event of cancellation of your booking with us. For that reason, the following cancellation policy applies:
2. Any reasonable cancellation fees stipulated in our policy will be calculated against the full total booking value as reflected in the quotation, invoice or online booking provided to you and not as a percentage of the money or deposit paid prior to the booking being cancelled.
3. The cancellation fee charged by us is dependent upon the amount of days? written notice provided for your decision to cancel the booking of accommodation prior to the first booking date. In addition, we differentiate between cancellations for bookings made for Out of Season Dates or during In Season Dates, since generally speaking it may be easier to secure an alternative booking from other guests for In Season Dates.
?In Season Dates? are regarded as dates that fall within the following periods:
i. 27 March to 7 April;
ii. 26 June to 20 July;
iii. 2 October to 12 October;
iv. 9 December to 4 January.
Out of Season Dates are regarded as dates that fall within the following periods:
i. 5 January to 26 March;
ii. 8 April to 25 June;
iii. 21 July to 1 October;
iv. 13 October to 8 December.

In Season Dates Cancellation Fee
a. Written cancellation of booking more than 30 days prior: - 0% cancellation fee
b. Written cancellation of booking 15 to 29 days prior: - 20% cancellation fee.
c. Written cancellation of booking 8 to14 days prior: - 50% cancellation fee.
d. Written cancellation of booking 7 days or less: - 100% cancellation fee.
e. Failure to arrive without prior cancellation notification: - 100% cancellation fee.

Out of Season Dates Cancellation Fee
a. Written cancellation of booking more than 60 days prior: - - 0% cancellation fee
b. Written cancellation of booking 30 to 59 days prior: - 20% cancellation fee.
c. Written cancellation of booking 15 to 29 days prior: - 50% cancellation fee.
d. Written cancellation of booking 14 days or less: - 100% cancellation fee.
e. Failure to arrive without prior cancellation notification: - 100% cancellation fee.
4. In the event of any early departures, i.e. you decide to leave before the full period you booked with us comes to an end, no refund will be provided and a cancellation fee of 100% will apply in respect of such unused period.
5. Cancellation fees apply irrespective of whether the required deposit has been paid or not.
6. Every effort will be made to repay any amount due to you, after deduction of the cancellation fee, administrative costs or banking costs, within 15 (fifteen) days after receipt of your written request for cancellation.
7. We reserve the right to accept, with conditions or refuse totally, requests to change the booking dates by you as the guest. Any such request must be made in writing at least 20 (twenty days) prior to your original arrival date. We may also offer to change the booking dates as an alternative to cancellation of the booking. Any change of booking dates will depend on availability of our accommodation and prior bookings by other guests.
8. Due to security considerations, refunds may only be processed where we received confirmation from our bankers that any payments made by you have been credited to our bank account and are not subject to any recall.
9. We reserve the right to re-let accommodation for the entire booking period if you fail to notify us in writing of any unexpected delays by 18:00 on the intended date of arrival.
10. By accepting any quotation issued by us and/or making any payment whether a deposit, partial or full, you confirm that you are in agreement with and are bound by this cancellation terms and conditions

For Groups Only of 7 or more people we require a
REFUNDABLE BREAKAGE DEPOSIT REQUIRED
We require a breakage deposit Groups of 7 or more R1000 refundable Breakage deposit required
Groups of 14 or more a refundable Breakage deposit of R1500 is also required
This is refunded the day after departure by eft if nothing is broken,
missing or damaged and if the place is not left in a clean state,
we offer housekeeping BUT if the unit is left in a huge mess then R500 cleaning fee will be deducted from the deposit,
if all is fine then we will refund this to you the day after check out via EFT only. If something is broken or damaged or missing then we will deduct the replacement value off this amount and refund the balance,
* If the damages exceed the deposit amount then this must be paid for before departure.
• Any extra guests will be charged for, this includes children.
• No day / night visitors aloud, only paying guests are allowed on the property. (UNLESS THEY DROPPING YOU OFF)
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• Check in is from 1pm to 6pm latest
1. Please call us when you are 30min away so we can make sure we are here on time to check you in as our office hours are from 8am to 2pm
• We are not a 24 hour establishment PLEASE MAKE ARRANGEMENTS TO COLLECT KEYS BY 6PM LATEST
• Check out is by 9am on the day of departure
• No smoking / Vaping inside any rooms/ cottages.
• Any damages to you or your belongings while staying at Queensburgh B&B, you agree to not hold us responsible.
• Any damages by you to our property must be paid for on the same day.
• Housekeeping is provided But if you make a huge mess
and leave the accommodation in a mess we will charge R500 cleaning fee.
• On acceptance of this invoice, you are agreeing to all our terms and condition.
• The outdoor jacuzzi is cooled – you may use it cold NO charge. BUT if you want it heated, we charge R250 to heat it, this gives you about 2 hours of hot water. If you want this, you must book your 2-hour time slot in advance and give us notice to heat, we only heat once the R250 has been paid for and we do not heat later then 5pm for 6pm latest.
• We have noise restrictions and ask you to please consider other guests
on the property and to not make a loud noise or play loud music.
Thank you for your understanding.
* Please note booking are only confirmed once payment is made in full,
if paying by EFT please sms pop from the banking app to 0842308292.
We do not accept PDF or screen shots for proof of payment.
* Any extra guests will be charged for, this includes children.
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CHECK IN TIMES
* Check in is from 13h00 to 18h00pm latest but if you arriving after 2pm
please CALL US when you are about 30min away from the B&B -
0842308292
* Our office hours are from 08h00 to 15h00pm
* we are on call for guests arriving between 2pm and 6 pm
* We are not a 24 hour establishment If you are arriving after 6pm then please contact us to make alternative arrangements for keys.
* we do not accept very late check in's please make arrangements to be here by 6pm latest's. Or call us to make arrangements.
* Check out is by 09h00 on the day of departure.
* Any damages by you to our property must be paid for on the same day.
* The outdoor jacuzzi is cooled – you may use it cold NO charge. BUT if you want it heated, we charge R250 to heat it, this gives you about 2 hours of hot water. If you want this, you must book your 2-hour time slot in advance and give us notice to heat, we only heat once the R250 has been paid for. Heating times available are from 9am to 5pm latest.
* No visitors aloud on the property unless they dropping you off, only paying guests aloud to be on the property, No day or night visors permitted,